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Customer Survey
First Name:
*
Last Name:
*
Email:
*
Address:
Post Code
Contact Phone:
*
Fax:
Company Details:
Check In Date:
*
February 2012
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F
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29
30
31
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29
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10
Room Number:
Your Arrival and Departure, how would you rate the:
Way your reservation was handled
Excellent
Good
Fair
Poor
Phone service (wake-up calls etc)
Excellent
Good
Fair
Poor
Reception Staff
Excellent
Good
Fair
Poor
Your Room Environment, how would you rate the:
Cleanliness of your room
Excellent
Good
Fair
Poor
Guest supplies/amenities
Excellent
Good
Fair
Poor
Overall comfort of your room
Excellent
Good
Fair
Poor
Condition of bathroom
Excellent
Good
Fair
Poor
Condition of bedroom/living room
Excellent
Good
Fair
Poor
Room Service
Was your order correct and delivered on time?
Excellent
Good
Fair
Poor
How would you rate the:
Quality of your order
Excellent
Good
Fair
Poor
Service staff
Excellent
Good
Fair
Poor
Restaurant/Cafe/Bar, How would you rate the:
Range offered
Excellent
Good
Fair
Poor
Design/atmosphere of the surroundings
Excellent
Good
Fair
Poor
Service/bar staff
Excellent
Good
Fair
Poor
Hotel Features, how would you rate the:
Condition of the reception areas (pool/gym)
Excellent
Good
Fair
Poor
Condition of the meeting and private dining rooms
Excellent
Good
Fair
Poor
Summary
Would you stay with us again
Yes
No
Would you recommend us to your friends or colleagues?
Yes
No
Is there anything we could have done to make your stay more comfortable or enjoyable
How did your hear about Quality Hotel Cambridge
Advertising
Word of Mouth
Corporate Policy
Travel Agent
Google
Why did you visit our area?
Business
Pleasure
Meeting/Convention
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