Hotel Policies


NO PARTY POLICY

In order to allow for all guests to have a peaceful and comfortable stay the following conditions are in place in the hotel.

The number of guests permitted in any room after 10pm on any night is the number of guests registered in your booking. We have a strict NO PARTY policy. If there is any damage noticed upon your departure the costs will be charged to your credit card provided on arrival.

Any noise from a room at any time that is considered by Management to be a disturbance to other guests must cease immediately once requested by staff or management.

NO SMOKING POLICY

The hotel is a totally non-smoking property. Any guest detected smoking in the room will be charged a 'spring cleaning' fee of $200 and will be asked to cease smoking immediately.

If a fire alarm is triggered due to smoking or any other reason considered to be misuse; a fee of $750 will apply. The fee is to be settled immediately at reception desk after the NSW fire brigade has attended the site.

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The above policies form part of your conditions of occupancy at the hotel.The management reserve the right to request that any guests not complying with the above conditions to vacate their rooms and leave the property immediately. All fees and charges must be settled and any amounts paid will be forfeited.

PRIVACY POLICY

Cambridge Hotel Management is subject to the provisions of the Privacy Act 1988 that sets standard for the handling of personal information.  Our property has a commitment to privacy and the safeguarding of guests, visitors and staff personal information.

There are practical, safety, security and mandatory requirements under Australian Law to collect some of your personal information in order to process your registration at our property. Any personal information provided by you to the property (eg. Name, address, car registration and contact details), will be protected.  In addition the property requires certain information be maintained as a matter of guest safety in case of emergency and the need for evacuation and for security purposes.

The property does not usually disclose your personal information unless there is a legal requirement to do so. The property may disclose personal information in line with the Australian Privacy Principles to the relevant authorities if it reasonably believes that there is a threat to an individual's life, health or safety, or public health or safety. If the property has reason to suspect that unlawful activity has been, is being or may be engaged in, personal information may be used or disclosed as a necessary part of any investigation and reporting to relevant persons or authorities.

Your personal information may be used by the property for marketing purposes to improve our services and provide you with the latest information about those services and any new related service or promotion.

Any personal information held by Cambridge Hotel Management will be destroyed or deleted as soon as it becomes irrelevant, requested by you and is legally possible.

If you do not wish to receive information about our latest promotions, the property on request will remove your name from mailing lists. You have the right to access any personal information that the property may hold about you, including a right of correction of your personal information.

Any further enquiries or information, please contact the property manager.