Cambridge Hotel is undertaking monthly Tourism Audit Services
Tourism Audit Services is a full-service National and International business evaluation provider.
Business evaluation helps us measure the quality of service we provide across a range of critical factors including guest perception and guest service, first impression, staff and site appearance, effectiveness and so on.
The resulting information we then use to build improvement programs and develop more enjoyable experiences for our guests.
A guest’s perspective of the service received and their overall experience is critical to understanding how to continually improve - be it environment, staff or product - and thereby build loyalty for our brand.